⚠️ Tropical Cyclone Alfred – Important information for our clients


With Tropical Cyclone Alfred impacting parts of Southeast Queensland, we want to ensure you have the support you need.
  • If you are in an emergency situation, prioritise your safety and contact 000 or your local SES (132 500) for immediate assistance.
  • If you need to lodge a claim, please do so when it is safe. You can call us or submit an online contact form here, and we will be in touch as soon as possible.
  • Requesting policy changes? Due to the cyclone, insurers have placed embargoes on impacted areas, restricting new cover or policy changes until the emergency has passed. We will advise if your policy is currently under an embargo and process any requests promptly once these are lifted.
  • Some of our team in SEQ may be affected, but we have staff across regional QLD and Darwin ready to assist.
If you require urgent support, please don’t hesitate to reach out. Stay safe.

FAQs for clients affected by Cyclone Alfred